Here at HG Trader, any and all feedback is greatly valued. (We cannot say this enough!)
To all of you who have taken the time out of your busy schedules to share your comments and suggestions with us, thanks a bunch! Truly, this site is all about and for you!
Here is a list of common questions thus far:
1. Why did I not receive my membership verification email?
First, check your Junk or Spam mailbox to ensure your HG Trader membership verification email did not get filtered to this location. If you find it there, mark the email as safe and then all HG Trader communications will correctly go to your Inbox.
Or, if you do not see your membership verification email in your junk or spam box, then it is possible that there was an error in how you entered your email address during the registration process. If this is the case, simply register again and if you then receive your verification email...you will know this was the case.
Lastly, if upon registering again, you receive a message that says:
"This username/password already in use. Please try another, "
2. I am trying to reset my password but it is not working, what do I do?
When you click on the "Lost Password?" link, you will be sent an email with a 'token' that you must copy and paste. Please be sure you only click the numbers and letters of the token, not the space or period after this token. Otherwise, the system will deem the token invalid.
Please note: the User Name and Passwords can only be entererd as numbers and letters....the system does not recognize special characters such as: #%&*^(), etc. If your User Name or Password has any special characters, it will not accept them.
3. How do I update or delete my classified ad or ads once I have posted them?
Update or Deleting ads: Once you have logged in, simply click on 'My Ads' link and then all of the ads you have posted will appear in the center screen. If you wish to update your ad, click on "Update" and the ad posting screen will appear. You can also delete and/or change your pictures too. Once you have made your updates, scroll down to the bottom of the screen and press 'Save' once. Be patient, our Haida Gwaii internet connections can often take a bit.....once it is done, a message will appear on the screen telling you so.
To delete an ad, follow the same process above to update your ad, only you will click on the 'Delete' option and it will ask you if you are sure, press 'Yes' and voila...your ad will be no more.
4. How do I renew my ad or ads?
Three weeks after you post your ad, the email address that you enter in your ad (if it is different from your email address registered to your HG Trader membership, please keep this in mind) will receive this ad's renewal notification. Simply click on the provided link and your ad will run for another month. If this link is not clicked, your ad will automatically expire 7 days after receiving this email. If you do not wish to post an email address in your ad, or, if you did not receive your ad renewal notification to the email you did enter in your ad (please keep an eye on your junk/spam mail too), please click here to email us or call us @ 250-557-2088 so that we can help you. This automatic ad renewal system has been chosen so as to keep Haida Gwaii Trader's classified ads current and accurate.5. What ads are free to post? What are the paid ads?
Free Classified Ad Postings (both online and in the monthly printed magazine) are available to individuals looking to buy, sell or trade their privately owned personal articles, excluding privately owned real estate and/or rentals.
You can upload up to three picture with your ads and the first of these pictures will appear with your ad in the HG Trader monthly magazine.
HG Trader also offers free postings for:
Paid Ad Postings (as of April 1, 2011) apply to all Real Estate and Rental postings as well as any products, services, events or announcements (such as employment or training ads) associated with a business or not for profit business.
Our paid classified rates are as follows:
Book your ad for a longer term and save!
3 months-Save 5%
6 months-Save 10%
1 year-Save 15%
The payment methods we accept are cash, cheques*, credit cards and if it is more convenient for you, direct payments via Northern Savings Credit Union can also be done. Contact us for more info.
*Please make cheques out to: Haida Gwaii Trader and mail to: PO Box 222, Port Clements, BC V0T 1R0
6. Your web site appears all wierd....out of place, what is wrong?
Sometimes if you are viewing the internet with a later version of your browser, say Internet Explorer or Firefox, they do not read the site as they would when viewed with the latest version. If you search for the latest version and download it and you will find that many of your browser features will be easier and smoother to use and HG Trader should then be back in order.
7. Where can one purchase your monthly HG Trader Buy and Sell printout?
Please note: as HG Trader classified are self-administered, it is up to you to keep your ads accurate and up to date. When editing the current issue of the HG Trader Magazine, if there are ads that are not current (and we will even try and reach you if we have time) we unfortunately will have to omit ads from being published in the monthly magazine.
For only $2, the Haida Gwaii Trader monthly printout is available at many locations around Haida Gwaii and is on the shelf on the middle of each month (so long as the plane delivers each issue on time!). All ads that are online on the 10th of the month (at noon) will appear in that same month's printed publication. You can, of course, update or delete your online ads any time, any day.
The HG Trader can be purchased at:
8. I am trying to upload new photos for my ad but the old ones keep appearing. What do I do?
In regards to updating or changing photos on your classified ad, as this is a more advanced feature to HG Trader's clasified system, there are a few things that have been known to cause a virtual 'speedbump'. Here are the things that have been solutions for myself and others:
Haida Gwaii Trader thanks each and every one of you for your participation. Your business is most valued!
As always, any and all feedback is ever appreciated.