Here at HG Trader, any and all feedback is greatly valued. (We cannot say this enough!)

To all of you who have taken the time out of your busy schedules to share your comments and suggestions with us, thanks a bunch!  Truly, this site is all about and for you!

Here is a list of common questions thus far:

1. Why did I not receive my membership verification email?

First, check your Junk or Spam mailbox to ensure your HG Trader membership verification email did not get filtered to this location.  If you find it there, mark the email as safe and then all HG Trader communications will correctly go to your Inbox.

Or, if you do not see your membership verification email in your junk or spam box, then it is possible that there was an error in how you entered your email address during the registration process.  If this is the case, simply register again and if you then receive your verification email...you will know this was the case.

Lastly, if upon registering again, you receive a message that says:

"This username/password already in use. Please try another, "

This means you did not make an error in entering your email address and sometimes communication blips out in 'online never land' will require us to manually activate your account.  Just give us a ring @ 250-557-2088 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and be sure to include your phone number and we will activate your account on our end.

2. I am trying to reset my password but it is not working, what do I do?

When you click on the "Lost Password?" link, you will be sent an email with a 'token' that you must copy and paste.  Please be sure you only click the numbers and letters of the token, not the space or period after this token. Otherwise, the system will deem the token invalid.

Please note:  the User Name and Passwords can only be entererd as numbers and letters....the system does not recognize special characters such as: #%&*^(), etc.  If your User Name or Password has any special characters, it will not accept them.

3.  How do I update or delete my classified ad or ads once I have posted them?

Update or Deleting ads:  Once you have logged in, simply click on 'My Ads' link and then all of the ads you have posted will appear in the center screen.  If you wish to update your ad, click on "Update" and the ad posting screen will appear.  You can also delete and/or change your pictures too.  Once you have made your updates, scroll down to the bottom of the screen and press 'Save' once.  Be patient, our Haida Gwaii internet connections can often take a bit.....once it is done, a message will appear on the screen telling you so.

To delete an ad, follow the same process above to update your ad, only you will click on the 'Delete' option and it will ask you if you are sure, press 'Yes' and voila...your ad will be no more.

4.  How do I renew my ad or ads?

Three weeks after you post your ad, the email address that you enter in your ad (if it is different from your email address registered to your HG Trader membership, please keep this in mind) will receive this ad's renewal notification.  Simply click on the provided link and your ad will run for another month.  If this link is not clicked, your ad will automatically expire 7 days after receiving this email.  If you do not wish to post an email address in your ad, or, if you did not receive your ad renewal notification to the email you did enter in your ad (please keep an eye on your junk/spam mail too), please click here to email us or call us @ 250-557-2088 so that we can help you.  This automatic ad renewal system has been chosen so as to keep Haida Gwaii Trader's classified ads current and accurate.

Free Classified Ad Postings (both online and in the monthly printed magazine) are available to individuals looking to buy, sell or trade their privately owned personal articles, excluding privately owned real estate and/or rentals.

You can upload up to three picture with your ads and the first of these pictures will appear with your ad in the HG Trader monthly magazine.

HG Trader also offers free postings for:

• Youth Go Getters-anyone under the age of 18 who would like to advertise their entrepreneurial services such as baby-sitting, lawn mowing or odd jobs, etc.
• Micro enterprises that have yet to register their businesses.  Before this free business advertising is approved, please provide us the details of your unique situation.
  
• Informal community groups or clubs that are not registered as a not for profit organization.  Honor system of status applies here.
  

Paid Ad Postings (as of April 1, 2011) apply to all Real Estate and Rental postings as well as any products, services, events or announcements (such as employment or training ads) associated with a business or not for profit business.

Our paid classified rates are as follows:

• Not for profit groups-$60 per year.  This is a specially designed program to support our non-profit community with a highly affordable, local advertising option.  This program includes one, 100 word ad that online can have up to three pictures and when either the 'Community Service Listings' or 'Employment & Training' category is chosen, options of website links and a file upload up to 3MB are also available.  The ad posted and it's first uploaded picture will also appear in the HG Trader monthly magazine.  For any additional ads, they are $5 per month, per ad. 
  
• Business Services-$20 per month, per ad.  This level of HG Trader business advertising is our most affordable advertising available for businesse service advertising. From Firewood, Handyman, Music Lessons to Farmgate Sales, this category makes it affordable for almost anyone to spread their word. It includes one, 100 word ad online with up to three pictures.  This ad will also appear in the HG Trader monthly magazine with one picture, the first one uploaded online). Most folk choose either the 'In the Home & Office', 'In the Yard & Workshop' or whatever category best suits your type of business...if none really applies, perhaps one of our most affordable banner ad programs would work better.
  
• Business Products, Events, Employment & Training-$10 per month per ad.  From business equipment for sale, special sales events to job and training postings.
• Real Estate - packages start at $20 per month per ad.
• Rentals (Private or Commercial)-$10 per month per ad. 
  

Sometimes if you are viewing the internet with a later version of your browser, say Internet Explorer or Firefox, they do not read the site as they would when viewed with the latest version.  If you search for the latest version and download it and you will find that many of your browser features will be easier and smoother to use and HG Trader should then be back in order.

7. Where can one purchase your monthly HG Trader Buy and Sell printout?

Please note: as HG Trader classified are self-administered, it is up to you to keep your ads accurate and up to date.  When editing the current issue of the HG Trader Magazine, if there are ads that are not current (and we will even try and reach you if we have time) we unfortunately will have to omit ads from being published in the monthly magazine. 

For only $2, the Haida Gwaii Trader monthly printout is available at many locations around Haida Gwaii and is on the shelf on the middle of each month (so long as the plane delivers each issue on time!).  All ads that are online on the 10th of the month (at noon) will appear in that same month's printed publication. You can, of course, update or delete your online ads any time, any day.

The HG Trader can be purchased at:

• Masset-Masset Grocery, Delmas Co-op Grocery Store and Atwell Family Foods
  
• Port Clements-Bayview Market and Gas Plus
  
• Tlell- Crow's Nest Cafe and Country Store
  
• Skidegate-Taaw Naay Gas Station and Gwaii Co-op
  
• Queen Charlotte-Causeway, Sam & Shirley's, City Center, Isabel Creek Store, Charlotte Island Tire and AMS Building Center
  
• Sandspit-Super Valu and (May- Sept.) at Brady's Bistro in the Airport
• Prince Rupert-Eddie's News

8. I am trying to upload new photos for my ad but the old ones keep appearing.  What do I do?

In regards to updating or changing photos on your classified ad, as this is a more advanced feature to HG Trader's clasified system, there are a few things that have been known to cause a virtual 'speedbump'.  Here are the things that have been solutions for myself and others:

• Before updating your ad's picture or pictures, clear your browsing history...sometimes, for some reason, original pictures can be cached. Please note:  when you clear your browser history, cached passwords for other websites (those passwords that appear without your having clicked on their "Remember Me" boxes) will be deleted.
• When removing the picture or pictures you no longer wish to display, click on the 'Delete' box by each picture and then press 'Save', one picture at a time.  Then, go back into your ad and upload your new pictures.  Be sure that the file name on your new picture or pictures is different than the ones you are replacing them with.  Please press the 'Save' button only once.  Sometimes slower internet connections take a bit to upload your pictures.  A message will appear when your ad has been successfully saved.
• Last but not least, you can also email us the picture or pictures and we will upload them on your behalf. 
  

Haida Gwaii Trader thanks each and every one of you for your participation.  Your business is most valued!